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Cloud Billing Support  |  Google Cloud


All Google Cloud accounts get free billing and payments support. This page tells
you how to contact Cloud Billing Support if you need help with your
Cloud Billing account, and shows you where to get more information
about managing your billing account.

Cloud Billing Support is available in several regions and languages.
For information about support availability, see
Google Cloud Support plans.

For Billing Administrators

For Cloud Billing accounts you own, follow this link
to contact Cloud Billing Support. Note that you must be a billing
administrator
on at least one Cloud Billing account to use this
contact method.

Contact Cloud Billing Support

If you receive an error message when you attempt to contact
Cloud Billing Support, consider the following options:

  • Sign into a billing administrator account or ask a billing administrator on
    the Cloud Billing account to contact support on your behalf.
  • If you use Google Cloud through a reseller or other Google Partner, you
    must contact them for billing support.

Alternative options to contact support

If you are not a billing administrator on at least one
Cloud Billing account, and you don’t know how to contact your billing
administrator, visit our contact troubleshooter to find an alternative contact
option, depending on your issue.

Support Contact Troubleshooter

Other Cloud Billing resources

Get billing support for other Google products

If you are having trouble with the billing account associated with your
Google Maps Platform projects or with your Google Workspace account, other
troubleshooting tools and contact options are available.

Google Maps Platform

Google Maps Platform customers need a valid Cloud Billing account to
use the Google Maps Platform APIs.

To get billing support for your Google Maps Platform account:

  1. In the Google Cloud Console, visit the Google Maps Platform support page.

    Go to Google Maps Platform support

  2. In the project drop down (
    My Project
    )
    at the top of the Google Cloud Console page, select the project related to
    your Google Maps Platform billing question.

    • To view the support form, the project you select must contain at least one
      enabled Google Maps Platform API.
    • To file a Google Maps Platform billing support case, you need to be
      a Project Owner or Project Editor on the selected project.
  3. In the Contact Maps Platform Support form, set the Issue type to
    Billing issue.

  4. Fill out the rest of the form fields in detail, and then click Submit.

    After you submit the form, a new support case is created. It may take a
    few minutes to create your case.

Google Workspace

To troubleshoot issues with a suspended Google Workspace account or service,
including making sure you have a valid form of payment set up, visit the
Billing & payment issues docs
in Google Workspace Admin Help.

If you have lost access to the billing administrator account associated with
a Google Workspace account, you need to contact your
Super Administrator
for assistance or contact
Google Workspace Admin support.



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